Shipping policy
# Shipping Policy
**Last Updated:** January 11, 2026
At **Helestinish**, we are committed to delivering your order in a timely and transparent manner. Please review our shipping policy below for details on processing times, delivery estimates, and other important information.
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## Order Processing Time
All orders are processed within **7–15 business days** after payment is confirmed. This processing time includes order verification, quality checks, packaging, and dispatch.
- Orders are not processed or shipped on weekends or public holidays.
- During periods of high demand (such as sales, promotions, or holidays), processing times may be slightly extended. We appreciate your patience during these times.
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## Shipping Time & Delivery Estimates
Once your order has been processed and shipped, delivery times may vary depending on your location and the shipping carrier. Estimated delivery times are provided at checkout and are **not guaranteed**, as delays may occur due to factors beyond our control (such as customs, weather conditions, or carrier delays).
For most customers, orders typically arrive within the stated **7–15 business day** timeframe.
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## Shipping Rates
Shipping costs are calculated at checkout based on your location, order size, and selected shipping method. Any applicable shipping fees will be clearly displayed before you complete your purchase.
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## Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to **48 hours** for tracking details to update after receiving your shipping confirmation.
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## Incorrect or Incomplete Addresses
Please ensure that your shipping address is accurate and complete at checkout. **Helestinish** is not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.
If an order is returned to us due to an address issue, additional shipping fees may apply to reship the order.
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## Lost, Delayed, or Damaged Packages
- If your package is delayed, please allow a few extra business days before contacting us, as carriers may experience occasional delays.
- If your order arrives damaged, please contact us within **48 hours** of delivery with clear photos of the damaged items and packaging.
- If a package is confirmed lost in transit, we will work with the carrier to resolve the issue and determine an appropriate solution.
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## Contact Us
If you have any questions about this Shipping Policy or your order, please contact us at:
Email: Helestinish@gmail.com
We appreciate your trust in **Helestinish** and thank you for shopping with us.
